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These terms set out how your shaka7 account works — what we expect from you, what you can expect from us, and how your wallet activity, session access and transaction records are handled. Access to and use of this site depends on your local law and eligible regions.
By opening and using a shaka7 account, you confirm that you have read and accepted these terms in full. They govern every action you take on the site — from your first login to each deposit made through bKash or Upay, every game session you start, and every withdrawal request you submit. If any part of these terms conflicts with what you understood at registration, the version published here takes effect from the date it was last updated. We may update these terms when our services change or when we are required to do so. When that happens, the revised version appears on this page. Continuing to use your account after an update means you accept the new terms. If you disagree with any change, you should stop using your account and contact support to discuss your options. These terms apply regardless of the device you use — mobile browser, desktop or any other method of access. Your bKash or Upay transaction history, your account balance and your session records all fall under the scope described here. Availability of the platform and specific features depends on your local law and the eligible regions we operate in.
Not every interaction on shaka7 falls under the same rule set. Understanding where this policy starts and stops helps you know where to look when something needs clarifying.
These terms fully cover how your account is opened, verified, suspended or closed. Login behaviour, password resets and session management on any device — including mobile access — are all governed here. Any access dispute goes through the process described in this document.
Every deposit and withdrawal processed through your account — whether through bKash, Upay or any other route available to you — sits within the scope of these terms. Transaction records held in your account history are subject to the retention and review rules we describe on this page.
Game content, odds displays, promotional notices and lobby information are part of the platform we operate. How that content is delivered and what rules apply to its use — including any supplier terms passed through to you — are addressed within these conditions.
Payment processors, game studios and other external services operate under their own terms. Where we connect you to a third-party service, their terms run alongside ours but are not replaced by them. We do not control third-party policies and are not responsible for their separate conditions.
These terms are not one-directional. You have specific, practical actions available to you at any point while your account is active. Your transaction history — covering bKash deposits, Upay transfers and all withdrawal requests — is viewable in the account records section after you log in. If any entry looks incorrect, you can raise a correction request directly through the support route described below. Account details such as your registered contact number or linked wallet can be updated by following the verification steps shown inside your account settings. If you believe these terms have been applied incorrectly in your case, or if you want a written explanation of any decision affecting your account, you can request that through our published support channel. We aim to respond to policy-related account queries through the same route used for general support. Eligibility for any account action depends on your local law and the region your account was registered under.
Log in to your account and open the transaction history section. Every bKash deposit, Upay transfer and withdrawal request appears there with its status, reference and date — no separate request needed.
If your registered mobile number, linked wallet or contact information needs updating, follow the verification steps shown inside your account settings page. Changes take effect once the verification shown there is complete.
If any clause in these terms is unclear or you believe an account decision was applied in error, contact our support team through the published route. Describe the specific transaction or account event so we can locate the relevant record quickly.
For any account restriction, balance adjustment or session outcome you want explained in writing, submit your request through the same support channel. We will reference the terms that apply to your situation in the response.
If a term on this page affects your account in a way you did not expect, reach out through the route that works for you. We handle policy-related queries through the same support channels used for account and wallet questions.
Open the chat window from your account dashboard. Share your account reference and the specific clause or transaction you are asking about so we can pull the right record without back-and-forth.
Send a message through the email address listed in your account contact page. Include your registered mobile number or bKash-linked wallet so we can match your query to the correct account and terms record.
The Help Centre in your account area covers the most common terms-related questions — account suspension, wallet transaction disputes and policy change notices. Check there first before raising a separate support request.
Holding an account with us means we hold certain data about you. Here is how we manage it under these terms.
We hold the account and transaction data needed to run your wallet correctly — your registered number, linked payment method and session records. We do not share this with parties outside the scope described in our Privacy Policy without a reason covered by that document.
Your login credentials are your responsibility under these terms. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route. We will place a hold on the account while we investigate.
Transaction records — including every bKash deposit and Upay withdrawal — are retained for the period required under applicable rules. You can view your own records in the account history section at any time your account is active.
If you want to request that we correct data we hold about you, or if you have a question about how long a specific record is kept, submit the request through our published support route with your account reference and the data category in question.
These questions cover what we hear most from account holders reading these terms for the first time or after a policy update.
We update these terms when our services change or when we are required to. The revised version is published on this page with its effective date. Continuing to use your account after an update counts as acceptance. If you want to be notified directly, contact support and ask to be flagged for future updates.
Transaction records are retained for the period required under applicable rules, even after an account is closed. If you need a copy of your records after closure, contact support through the email route with your account reference. We will confirm what can be retrieved under the retention rules that applied at the time.
Access to the platform and the features described in these terms depends on your local law and the eligible regions we operate in. We do not make a blanket eligibility statement. Check the access conditions shown at registration and, if unsure, consult your local rules before opening or continuing to use an account.
Log in and check your transaction history for the specific event in question. Then contact support through live chat or email, quoting your account reference and the date and amount of the transaction or action affected. We will review the record against the terms in effect at that time and explain the decision in writing if you request it.
Game-specific rules set by the studio may sit alongside these site-level terms. Where a game title such as Baccarat Golden or Roulette Action carries its own supplier conditions, those are displayed within the game interface. These terms cover your account and wallet activity; game-level mechanics follow the rules the provider exposes in the game itself.
Go to your account settings page after logging in. The fields for your linked wallet — whether bKash, Upay or another available method — and your contact number are editable there, subject to the verification steps shown. Once verification is complete, the updated details apply immediately to future transactions.