Mobile / App
shaka7 has put together this FAQ to address the questions we hear most from account holders in Bangladesh — covering everything from bKash deposits to reading your transaction history and getting your wallet balance moving. If your question is about the account-to-wallet path, you will find a direct answer below.
This FAQ is arranged around the questions account holders in Bangladesh actually send to our support team. We have grouped them by the moment they arise: when you are funding your account for the first time, when a transaction l
These figures reflect the structural shape of what your account can access — game categories available in the lobby, payment rails configured for Bangladesh, the language your account interface runs in, and the support routes published on the site. None of these numbers are estimates; they are the configurations we have built and maintained for account holders here.
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If your question goes beyond what the FAQ answers below, three support routes are published on the site. Choose the one that fits your situation: live chat for quick account questions, email for anything that needs a record, and the on-site help centre for self-service steps.
Open the chat icon from any page while you are signed in. It connects you directly to the support team for account and payment questions. This is the fastest route for deposit status, wallet queries or login help.
Send account queries to our support email address, visible on the contact page. Use this route when you want a written record of the exchange or when you need to attach a screenshot of a transaction or wallet status.
The on-site help centre holds step-by-step walkthroughs for common account actions — bKash deposit steps, Upay linking, reading your transaction history and updating wallet details. Check here before opening a chat.
Every answer in this FAQ is written from the actual account flow rather than from a generic template. We review and update entries when the deposit path, wallet process or account screen changes — so you are not reading steps that no longer match what you see on screen.
Each FAQ answer reflects the real screen path in your account — not a generic description. When we describe a bKash deposit step, it matches what the deposit screen actually shows you right now, not a previous version of the product.
If the account flow, payment screen or wallet process is updated, this FAQ is reviewed at the same time. You will not find instructions here that describe a screen that no longer exists on the platform.
The questions listed here come from what account holders in Bangladesh actually ask our support team. We have not invented hypothetical scenarios — these are the real situations that come up most often at the account and payment stage.
We only state what we can confirm: payment names, account paths and support routes that exist on the platform. We do not invent fee amounts, processing times or eligibility rules we have not verified — if those details apply to your case, the support team will confirm them.
Both bKash and Upay are configured as deposit options in your account. The right choice depends on which wallet you already use day to day. The comparison below is not a ranking — both routes reach the same account balance. It is a practical side-by-side so you know what to expect from each path before you start.
Select bKash at the deposit screen, enter the amount, then follow the bKash confirmation step shown in the interface. Your account balance updates once the transaction confirms on the bKash side. Check your transaction history tab for the status.
Select Upay at the deposit screen and follow the Upay-specific fields that appear. The process mirrors the bKash path but uses your Upay wallet credentials. Status is visible in the same transaction history section of your account.
Both routes log a transaction entry the moment you initiate the deposit. Go to the transaction history section of your account — the status column will show pending, confirmed or flagged. Do not initiate a second deposit before the first one shows a final status.
If your bKash or Upay transaction shows confirmed on your mobile wallet but your account balance has not updated, open a live chat and share the transaction reference number. The support team can match it against the payment record on our side.
Once your account is funded and your deposit is confirmed, the lobby is open across all the game categories we carry. You can move between slots from Spadegaming and Pragmatic Play, live table sessions including Baccarat Golden and Roulette Action, cra
The slot lobby pulls titles from Spadegaming, Pragmatic Play, Bigtime Gaming and Habanero. Desert Diamond Slots sits in this section. RTP details are shown only where the studio or title exposes that figure directly in the game panel — we do not publish estimates.
Baccarat Golden and Roulette Action are the live table options available in the lobby. Bet On Crash runs as a separate crash-format game. All three are accessible from the same account balance — no separate deposit or sub-wallet needed to switch between them.
The sports section carries cricket as the primary category for Bangladesh account holders. IPL and BPL matches appear here alongside international fixtures. Football SuperGoal covers the football side. Odds and markets are visible only after you are signed in to your account.
The account and lobby work through your mobile browser without a separate download. Sign in, check your balance, deposit via bKash or Upay, and navigate to any game category from the same browser session. The layout adjusts for smaller screens automatically.
These are the questions we hear most often from account holders working through the deposit, wallet and account access process. Each answer is written for the specific situation described — read the one that matches where you are right now rather than working through the full list.
Go to the deposit section of your account, select bKash from the payment options, and enter the amount you want to fund. The screen will show you the bKash-specific fields to complete. Follow the confirmation step as prompted. Once bKash confirms on their end, your account balance updates and the transaction appears in your history.
First, check your transaction history tab in the account — the entry will show a status of pending, confirmed or flagged. If bKash shows the payment as complete on your mobile but the account still shows no update after a reasonable wait, open a live chat and provide the transaction reference number so the team can locate the record.
Yes, Upay is also configured as a deposit option. Select it at the deposit screen and complete the Upay-specific fields that appear. The process works the same way as the bKash path — your balance updates once the Upay transaction confirms, and the entry is logged in your transaction history with a status label.
Sign in to your account and look for the transaction history or account history section — the exact label is visible in your account menu. Each deposit and withdrawal entry shows the payment method used, the amount, the date and a current status. Pending entries update automatically; you do not need to refresh manually.
The full lobby is accessible through your mobile browser — no separate download is needed. Sign in through the browser on your phone, and the account, deposit screen and game categories all load in the same session. The layout adjusts for mobile screens. bKash and Upay deposits work the same way from mobile as they do on desktop.
Pending means the transaction has been initiated but is awaiting confirmation from the payment side. Confirmed means the amount has been applied to your account balance. Flagged means the transaction needs a check — contact support with the reference number if you see this status. Cancelled means the transaction did not complete and the amount was not applied.
Three routes are available: live chat from any page while signed in, email via the contact address on the site, and the on-site help centre for self-service steps. For payment-related questions, live chat is the fastest route — have your transaction reference number ready if the query is about a specific deposit or withdrawal entry.